FREQUENTLY ASKED QUESTIONS

Why should I become a member of Artnego Istanbul?

You can be aware of the special discount benefits and campaigns we offer to members only.

Can I shop without a member?

You don't have to be a member to shop. You can also shop without a member but as a member, you can also benefit from members-only campaigns and discounts.

Can I change my membership information?

You can change the information you provide as a member whenever you want.

Enter the Membership Information page under My Account.

After making the necessary changes to the page that appears, click the THE SAVE button.

Enter the member.

Can I change my address information?

Enter the My Addresses page under My Account.

On the page that appears, click the Add New Address button to enter your address information.

Enter your information, then click Save.

Is it safe to shop from your site?

Every purchase you make on our website is 100% secure.

Our system is protected by Global Sign, the world-renowned security organization, with 128-bit SSL (Secure Socket Layer) security, and no one can view or access your credit card number except you.

Once you enter your credit card number, the information for your number is encrypted and sent to the bank.

3, including our firm. it is not possible to view or access your information as individual.

Your card information is just between you and the bank.

What payment options do you have on your site?

You can pay via credit card and money transfer for your purchases on our site.

What should I pay attention to when I pay with a bank transfer?

We ask that you transfer the following bank account within the “5 business days” so that the products you purchased with the money transfer can be delivered to you. for payments that do not occur within 5 business days, the order is automatically canceled.

When payment is made, it is essential to order the recipient part with your order number “ARTNEGO TEXTILE TOURISM FOOD ITH.IHR.SAN.AND TIC.LTD. STI.” must be written. Once you have paid by wire transfer, send an email to [email protected] to indicate that you have made the payment.

Our Bank Account Information:

Business Bank: TR43 0006 4000 0014 3700 1306 30

Ingbank: TR88 0009 9026 7217 4400 1000 03

What are the product return terms?

From artnegoistanbul.com each product you buy;

You can return it unused/undamaged/unspoiled within 15 days of receipt.

The shipping fee for the return is yours.

If any, the gift/campaign product must also be returned.

You will be reimbursed within 14 business days at the latest from the date your return of the product has reached our side.

When do I get my order and my product?

After payment of your order is complete, your order will be delivered to the shipment within 5-7 business days depending on product availability.

Is the cargo paid?